Terms of service
Last updated: November 4, 2026
These terms apply to the Altly browser extension, the altly.app website, and the Altly Cloud subscription (the “Services”), provided by SoftPeak LLC (“we”, “us”). By installing or using the Services, you agree to these terms. If you don’t agree, please don’t use the Services.
1. What Altly does
Altly uses artificial intelligence to generate descriptions of images on web pages and adds them to the page in your browser. Descriptions are generated automatically and are not reviewed by people.
2. Important: AI descriptions can be wrong
AI-generated descriptions may be incomplete, inaccurate, or miss important details. Do not rely on Altly for medical, legal, financial, safety, or other important decisions — for example reading medication labels, dosage instructions, or official documents — without confirming the information another way.
3. Your account and keys
- Your own API key. If you connect your own AI provider, your use of that provider is governed by its terms, and you are responsible for any charges it bills you. We are not responsible for provider outages, pricing, or content policies.
- Altly Cloud license. Your license key is personal. Don’t share or resell it. We may suspend keys that show signs of abuse or sharing.
4. Altly Cloud subscription
- Free trial. New Altly Cloud subscribers get a 7-day free trial with no card required. The trial includes a smaller allowance of descriptions to prevent abuse. If you add a payment method before the trial ends, your subscription continues and you are billed from that date; if you don’t, the trial ends automatically and you are not charged.
- Billing. Altly Cloud is billed monthly in advance through Stripe at the price shown at checkout. Sales tax or VAT may be added where required by law.
- Usage limit. Your plan includes a monthly number of image descriptions. Unused descriptions don’t roll over. When you reach the limit, Altly Cloud pauses until your next billing period.
- Cancelling. You can cancel at any time in Altly’s settings (choose Manage subscription) or by emailing us. Your plan stays active until the end of the paid period.
- Refunds. If Altly Cloud doesn’t work for you, email us within 14 days of your first payment for a full refund. Where local law gives you additional rights, those apply.
- Price changes. We’ll give you at least 30 days’ notice by email before any price change takes effect.
5. Acceptable use
You agree not to use the Services to:
- Break the law or infringe anyone’s rights.
- Process images depicting the sexual exploitation of children, or other content that violates the usage policies of the underlying AI providers.
- Identify or track people using facial recognition, or build profiles of individuals.
- Overload, reverse engineer, or attempt to bypass the limits or security of Altly Cloud.
6. Content
You keep all rights to the images you choose to describe and to the descriptions generated for you. You are responsible for having the right to process the images you submit. We claim no ownership of your content and do not use it to train AI models.
7. Our software
We grant you a personal, non-exclusive, non-transferable license to use the extension. The Altly name and logo are our trademarks. Third-party services (such as AI providers and Stripe) are provided by others under their own terms.
8. Availability and changes
We work hard to keep Altly Cloud available but can’t promise it will be uninterrupted or error-free. We may change or discontinue features. If we discontinue Altly Cloud, we’ll give at least 30 days’ notice and refund any unused prepaid period.
9. Disclaimers
To the extent permitted by law, the Services are provided “as is” and “as available”, without warranties of any kind, including fitness for a particular purpose, accuracy, or non-infringement.
10. Limitation of liability
To the extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of data, profits, or goodwill. Our total liability for any claim relating to the Services is limited to the amount you paid us in the 12 months before the claim, or $50, whichever is greater. Nothing in these terms limits liability that cannot be limited by law, or your statutory rights as a consumer.
11. Ending these terms
You can stop using the Services at any time by uninstalling the extension and cancelling any subscription. We may suspend or end access if you seriously or repeatedly break these terms.
12. Changes to these terms
We may update these terms. We’ll change the date above and, for material changes, notify subscribers by email at least 30 days in advance. Continuing to use the Services after changes take effect means you accept them.
13. Governing law
These terms are governed by the laws of the United States and of the state in which SoftPeak LLC is organized, without regard to conflict-of-law rules. If you are a consumer, you also benefit from the mandatory protections of the country where you live.
14. Contact
SoftPeak LLC · cyu9960@gmail.com