Support
Quick answers to common questions. Still stuck? Email cyu9960@gmail.com — a real person replies.
Getting started
- Install Altly from the Chrome Web Store or Edge Add-ons.
- A setup page opens automatically. Choose Altly Cloud or connect your own AI key, then pick your preferences.
- Browse normally. Images without alt text start getting descriptions.
To open setup again, open Altly’s settings and choose Run setup again.
Keyboard shortcuts
| Action | Windows, Linux, ChromeOS | Mac |
|---|---|---|
| Describe the focused, hovered, or most visible image | Alt Shift D | Option Shift D |
| Describe all images on the page | Alt Shift P | Option Shift P |
| Open Altly | Alt Shift A | Option Shift A |
To change them, go to chrome://extensions/shortcuts (or edge://extensions/shortcuts). You can also right-click any image and choose Describe this image.
Using a screen reader
In Automatic mode, Altly describes images near where you are and, shortly after a page loads, others further down the page. Descriptions start with “AI description:” so you know where they came from.
In browse mode, screen readers don’t move keyboard focus to images, so the describe-one-image shortcut uses the image under your mouse or the most visible image. For a specific image, the most reliable options are Automatic mode or Describe all images on the page.
Troubleshooting
Nothing is being described
- Open Altly from the toolbar and check that it’s on, and on for this site.
- If the page was open before you installed Altly, reload it.
- Check that your key works: in settings, choose Test connection.
- Altly skips images that already have good alt text, tiny images, and images marked as decorative.
“Your key was rejected”
Copy the key again from your provider, without spaces. For OpenAI and Anthropic, make sure your account has billing set up. For Altly Cloud, make sure your subscription is active.
“Usage limit reached”
Your provider or Altly Cloud plan has hit its limit. Altly Cloud resets on the first day of each month.
Some images say “could not be described”
Some websites block downloads of their images from other apps, and some formats (like SVG) aren’t supported yet.
Altly Cloud billing
To cancel, update your card, or download invoices, open Altly’s settings and choose Manage subscription. You can also email us. Lost your license key? Email us from the address you paid with and we’ll issue you a new one.